PCP

Full name

Email address Secure

Telephone number Secure

Postcode

Postal address Secure

Name of the finance lender

Vehicle registration number

Were you told the dealer would receive commission from the lender?

Were you told the commission could affect the interest rate?

Were you told the interest rate was negotiable?

If you had known commission affected the rate, would you have acted differently?

Were the key PCP features clearly explained before you signed? (e.g. balloon payment, total cost, mileage limits, end options)

Were you asked about your income and regular expenses?

Did the monthly payments cause financial strain at any point?

Do you believe you paid more interest than necessary?

Would you have taken this PCP agreement if you had been fully informed?

Are you happy for this complaint to be escalated to the Financial Ombudsman Service if needed?